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Category Archives: service assessment
The Continuous Process of Keeping Our Student Workers “Up to Speed” 
The One Stop Assistance Desk could not function without our student workers. Making sure they are supported in the highly visible and essential work they do, managing desk duties when we’re at home asleep, is critical. Stefan Del Cotto, the student … Continue reading
Posted in access, process improvement, service assessment
Tagged continuous improvement, staff development, students
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Envisioning our Future: The Constant is Change
Last week I shared some highlights of the Envisioning our Future interview project with TULUP staff. In this post I begin to pull together themes that emerged over the course of the project’s three phases: organizational communication, change and connection. … Continue reading
Strategies for Growing Our Institutional Repository: Evaluating TUScholarShare’s CV Review Service Training for Liaison Librarians
A guest post from Alicia Pucci and Annie Johnson Since the launch of Temple University’s first institutional repository (IR) TUScholarShare in fall 2020, Alicia Pucci, TUScholarShare’s administrator, and Annie Johnson, assistant director for open publishing initiatives and scholarly communications have tested … Continue reading
Furniture feedback in Charles Library: part II
Excerpts from the report on the fall 2021 Charles Library furniture study In October of 2021, a variety of new furniture options for Charles Library were placed on display in the first-floor event space. From 8 am to 8 pm, … Continue reading
Posted in library spaces, qualitative research, surveys, user experience
Tagged space, students, user studies
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Supporting Big Data Research at Temple: Reflections on the Research Process
Congratulations to the research team that just completed its report on Supporting Big Data Research at Temple University. Freely available on TU Scholarshare, I think the report will be widely read and have real impact in contributing to the conversation on support … Continue reading
Posted in qualitative research, research work practice
Tagged faculty, qualitative research
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LibGuide Assessment from the Ground Up
Librarian Rick Lezenby authors many Libguides. In this guest post, Rick shares some insights about assessment and the value of listening to users as we collaborate on tools that support their instruction. Libguides at Temple Libraries are guides to library … Continue reading
Posted in instruction and student learning, research work practice, service assessment
Tagged faculty, users
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Discovering sources in Library Search: key takeaways from remote user interviews with history students
As a followup to last year’s Browse Prototyping project, Rebecca Lloyd and I conducted remote user interviews with upper level history students in December 2020, just as the fall semester was wrapping up. Using a semi-structured interview technique, we talked … Continue reading
Posted in instruction and student learning, qualitative research, technology use, uncategorized, usability, user experience
Tagged discovery, undergraduate, user experience, user studies
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The Year in Assessment at TULUP: A Celebration
This week I submitted the Libraries’ annual report on assessment activities to the University’s Office of Assessment and Evaluation . It’s a requirement that I don’t particularly relish, as I often feel our approach to assessment at the Libraries is … Continue reading
Posted in assessment methods, organization culture and assessment, service assessment
Tagged culture of assessment
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The User Experience of Request and Retrieval
Earlier this year, a group was formed to consider ways to improve the user experience of requesting and retrieving items from the Charles Library BookBot. The group was composed of Brian Boling, Carly Hustedt, Karen Kohn, John Oram, Jackie Sipes, … Continue reading
Working Together for Improvement: The Digital Access Workflow
When the library closed its physical doors in March, new doors of the digital sort opened up. Yet the disruption of access service for physical materials, lasting several months, has yielded a re-working of processes for how we get our … Continue reading