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Category Archives: service assessment
Continuously Improving User Experience at the One Stop
Staff at the Charles Library One Stop Assistance Desk serve as an essential gateway to library resources, services and spaces – for users entering the building, as well as connecting patrons to library services by telephone. While many users visit … Continue reading
Working with Faculty to Meet Their Library Collection Needs
Scholarship and teaching about the performing arts is continually changing. Temple Libraries’ new librarian for Music Performance, Becca Fulop, has worked hard to get to know her faculty – in particular their needs in library collections. She wanted to learn more … Continue reading
Assessing Library Services with a DEI Lens
The annual American Library Association conference returned (at last!) to an in-person format this year. It was great to meet up with colleagues, and miraculously, the heat and humidity of Washington DC were bearable, even at the end of June. … Continue reading
Posted in access, collections, conference reports, library spaces
Tagged accessibility, DEI, diversity equity inclusion
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The Continuous Process of Keeping Our Student Workers “Up to Speed” 
The One Stop Assistance Desk could not function without our student workers. Making sure they are supported in the highly visible and essential work they do, managing desk duties when we’re at home asleep, is critical. Stefan Del Cotto, the student … Continue reading
Posted in access, process improvement, service assessment
Tagged continuous improvement, staff development, students
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Envisioning our Future: The Constant is Change
Last week I shared some highlights of the Envisioning our Future interview project with TULUP staff. In this post I begin to pull together themes that emerged over the course of the project’s three phases: organizational communication, change and connection. … Continue reading
Strategies for Growing Our Institutional Repository: Evaluating TUScholarShare’s CV Review Service Training for Liaison Librarians
A guest post from Alicia Pucci and Annie Johnson Since the launch of Temple University’s first institutional repository (IR) TUScholarShare in fall 2020, Alicia Pucci, TUScholarShare’s administrator, and Annie Johnson, assistant director for open publishing initiatives and scholarly communications have tested … Continue reading
Furniture feedback in Charles Library: part II
Excerpts from the report on the fall 2021 Charles Library furniture study In October of 2021, a variety of new furniture options for Charles Library were placed on display in the first-floor event space. From 8 am to 8 pm, … Continue reading
Posted in library spaces, qualitative research, surveys, user experience
Tagged space, students, user studies
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Supporting Big Data Research at Temple: Reflections on the Research Process
Congratulations to the research team that just completed its report on Supporting Big Data Research at Temple University. Freely available on TU Scholarshare, I think the report will be widely read and have real impact in contributing to the conversation on support … Continue reading
Posted in qualitative research, research work practice
Tagged faculty, qualitative research
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LibGuide Assessment from the Ground Up
Librarian Rick Lezenby authors many Libguides. In this guest post, Rick shares some insights about assessment and the value of listening to users as we collaborate on tools that support their instruction. Libguides at Temple Libraries are guides to library … Continue reading
Posted in instruction and student learning, research work practice, service assessment
Tagged faculty, users
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Discovering sources in Library Search: key takeaways from remote user interviews with history students
As a followup to last year’s Browse Prototyping project, Rebecca Lloyd and I conducted remote user interviews with upper level history students in December 2020, just as the fall semester was wrapping up. Using a semi-structured interview technique, we talked … Continue reading
Posted in instruction and student learning, qualitative research, technology use, uncategorized, usability, user experience
Tagged discovery, undergraduate, user experience, user studies
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