Tag Archives: technical services

Working Together for Improvement: The Digital Access Workflow

When the library closed its physical doors in March, new doors of the digital sort opened up. Yet the disruption of access service for physical materials, lasting several months,  has yielded a re-working of processes for how we get our … Continue reading

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Rush Reserves: A Collaborative Workflow Analysis

This last few months a team of library staff from Access Services, Cataloging & Metadata Services, and Acquisitions & Collection Development have been working behind the scenes to improve our process of Rush Reserves – ensuring that faculty and students … Continue reading

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Drexel’s Service Quality Improvement Initiative Reaps Benefits for Users

John Wiggins, Director of Library Services and Quality, has been engaged with implementing service quality at Drexel University Libraries since 2012. This more systematic attention to quality improvement was initiated by the dean, Danuta Nitecki, and John has steadily built … Continue reading

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Assessing How We Process Special Collections

Katy Rawdon (Librarian and Coordinator of Technical Services) in the Special Collections Research Center initiated an assessment project in the technical services area of Special Collections. Assessment Librarian Nancy Turner asked her about this project. NT: What were you trying … Continue reading

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