Tag Archives: process improvement

Continuously Improving User Experience at the One Stop

Staff at the Charles Library One Stop Assistance Desk serve as an essential gateway to library resources, services and spaces – for users entering the building, as well as connecting patrons to library services by telephone. While many users visit … Continue reading

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Strategies for Growing Our Institutional Repository: Evaluating TUScholarShare’s CV Review Service Training for Liaison Librarians

A guest post from Alicia Pucci and Annie Johnson  Since the launch of Temple University’s first institutional repository (IR) TUScholarShare in fall 2020, Alicia Pucci,  TUScholarShare’s administrator, and Annie Johnson, assistant director for open publishing initiatives and scholarly communications have tested … Continue reading

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We All Make Mistakes

Last week I learned a lesson about making mistakes, and it was both humbling and helpful. Just one day before the deadline for locking the University’s numbers into the IPEDS system (Statistics for the U.S. Dept of Education) for FY18-19, … Continue reading

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Springtime Refresh at Ambler

Continuous improvement is a kind of assessment that we don’t usually think of as assessment per se – there are no statistics, there isn’t a formal plan for data collection, and our efforts may not result in a report to … Continue reading

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Improving Temple Libraries’ System for Systematic Reviews

Stephanie Roth, Biomedical and Research Services Librarian at the Health Sciences Libraries, doesn’t always think of herself as doing “assessment.” But my conversation with her about the evolving service and education she’s doing with Systematic Reviews is a good example … Continue reading

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Rush Reserves: A Collaborative Workflow Analysis

This last few months a team of library staff from Access Services, Cataloging & Metadata Services, and Acquisitions & Collection Development have been working behind the scenes to improve our process of Rush Reserves – ensuring that faculty and students … Continue reading

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Drexel’s Service Quality Improvement Initiative Reaps Benefits for Users

John Wiggins, Director of Library Services and Quality, has been engaged with implementing service quality at Drexel University Libraries since 2012. This more systematic attention to quality improvement was initiated by the dean, Danuta Nitecki, and John has steadily built … Continue reading

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