Tags
- ACRL
- ALA
- assessment
- assessment committee
- assessment of learning
- circulation
- collections
- collection use
- community of practice
- conferences
- continuous improvement
- culture of assessment
- data-driven decision-making
- e-books
- facilities
- faculty
- goals
- information technology
- instruction
- interviews
- iterative design
- metrics
- open access
- organizational change
- organizational culture
- process improvement
- qualitative research
- quantitative research
- reference
- space
- space design
- special collections
- staff development
- statistics
- strategic planning
- students
- surveys
- technical services
- undergraduate
- user experience
- users
- user studies
- virtual reference
- website
- work practice
Archives
Subscribe to Blog via Email
Tag Archives: continuous improvement
Continuously Improving User Experience at the One Stop
Staff at the Charles Library One Stop Assistance Desk serve as an essential gateway to library resources, services and spaces – for users entering the building, as well as connecting patrons to library services by telephone. While many users visit … Continue reading
The Continuous Process of Keeping Our Student Workers “Up to Speed” 
The One Stop Assistance Desk could not function without our student workers. Making sure they are supported in the highly visible and essential work they do, managing desk duties when we’re at home asleep, is critical. Stefan Del Cotto, the student … Continue reading
Posted in access, process improvement, service assessment
Tagged continuous improvement, staff development, students
Leave a comment
Working Together for Improvement: The Digital Access Workflow
When the library closed its physical doors in March, new doors of the digital sort opened up. Yet the disruption of access service for physical materials, lasting several months, has yielded a re-working of processes for how we get our … Continue reading
Steering Straight: Continuous Improvement and the SSTs
It’s been almost four years since we established the first Strategic Steering Teams at Temple University Libraries/Press. Those first two groups, Research Data Services and Scholarly Communication, are now part of a group of six including: Outreach and Communications, Learning … Continue reading
Agile as Assessment: Driving in the Dark but Knowing Where You’re Going
Cynthia Schwarz, with Dave Lacy and all the staff in LTS/LTD have put into operation a robust set of tools for communicating, documenting, and tracking workflows for all the complex work going on at the Libraries – technology-based and … Continue reading
Strategic or Operational? That is the Question
Or is it? This last year we’ve had many lively conversations at the Libraries/Press about distinguishing the strategic work from the operational work we do. Those conversations, coupled with this morning’s early yoga class, have me reflecting on how … Continue reading
Springtime Refresh at Ambler
Continuous improvement is a kind of assessment that we don’t usually think of as assessment per se – there are no statistics, there isn’t a formal plan for data collection, and our efforts may not result in a report to … Continue reading
Posted in process improvement
Tagged continuous improvement, process improvement, staff development
2 Comments
Improving Temple Libraries’ System for Systematic Reviews
Stephanie Roth, Biomedical and Research Services Librarian at the Health Sciences Libraries, doesn’t always think of herself as doing “assessment.” But my conversation with her about the evolving service and education she’s doing with Systematic Reviews is a good example … Continue reading