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Category Archives: service assessment
Celebrating 10 Years at Ginsburg: A Time for Review
The Ginsburg Health Sciences Library is celebrating its 10th birthday and used the occasion to conduct an intensive review of current operations and planning for the future. Barbara Kuchan, Director of the Health Sciences Libraries, worked with a team (Patrick … Continue reading
Posted in assessment methods, data-driven decision making, library spaces, qualitative research
Tagged focus groups, space, space design
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“why can’t life just be easy !?”
One of our strongest educational partnerships here at Temple Libraries is our collaboration with the First Year Writing Program. Nearly all entering first-year students at Temple take at least one of the courses in this program, so it’s a great … Continue reading
Posted in instruction and student learning, surveys
Tagged assessment of learning, instruction
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Cookies, User Research, and an Iterative Design Process
In late February, the Library Website Redesign project turned its focus to incorporating user research into the design process. With the help and support of Cynthia Schwarz, Nancy Turner, David Lacy, the UX group, and others, Rachel Cox and I … Continue reading
Posted in usability
Tagged usability, user studies, website
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Library Space and Pot Plants: An Unexpected Connection
“Fall in love with your users” – Paul-Jervis Heath When Paul-Jervis Heath told the story of how pot plants improved occupancy rates at the Cambridge University libraries, the non-Brits at last week’s Library Assessment Conference were a bit confused. We would … Continue reading
Posted in conference reports, library spaces, qualitative research
Tagged iterative design, user studies
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Mapping Library Goals to Institutional Priorities: An Assessment Workshop
Last week two dozen library staff members took time out of busy schedules to participate in the Assessment Community of Practice. The session was structured a little differently (always experimenting here!) with small round tables, mixed department seating, and facilitators … Continue reading
Assessment Community of Practice: User Experience
Last week’s Community of Practice was my first opportunity to talk with colleagues from across the organization about user experience (or UX) in libraries. I presented an overview of some principles of UX and a brief update on two current … Continue reading
Springtime Refresh at Ambler
Continuous improvement is a kind of assessment that we don’t usually think of as assessment per se – there are no statistics, there isn’t a formal plan for data collection, and our efforts may not result in a report to … Continue reading
Posted in process improvement
Tagged continuous improvement, process improvement, staff development
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An Agile Approach to Assessment
Last week I had the pleasure of talking with Emily Toner, our Technology Projects Librarian, about how she works with developers in Library Technology Development to conduct ongoing assessment of their work on the Blacklight project. (Blacklight is the software … Continue reading
Improving Temple Libraries’ System for Systematic Reviews
Stephanie Roth, Biomedical and Research Services Librarian at the Health Sciences Libraries, doesn’t always think of herself as doing “assessment.” But my conversation with her about the evolving service and education she’s doing with Systematic Reviews is a good example … Continue reading
Learning about Our Users: The Website Use Survey
Cynthia Schwarz, project manager for the Libraries’ Web Environment Redesign Project, contributed this post. She reports on the results and next steps of the team’s user survey conducted last month, providing us with a healthy return of 460 user responses. … Continue reading