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Category Archives: assessment methods
Discovering sources in Library Search: key takeaways from remote user interviews with history students
As a followup to last year’s Browse Prototyping project, Rebecca Lloyd and I conducted remote user interviews with upper level history students in December 2020, just as the fall semester was wrapping up. Using a semi-structured interview technique, we talked … Continue reading
Posted in instruction and student learning, qualitative research, technology use, uncategorized, usability, user experience
Tagged discovery, undergraduate, user experience, user studies
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The Year in Assessment at TULUP: A Celebration
This week I submitted the Libraries’ annual report on assessment activities to the University’s Office of Assessment and Evaluation . It’s a requirement that I don’t particularly relish, as I often feel our approach to assessment at the Libraries is … Continue reading
Posted in assessment methods, organization culture and assessment, service assessment
Tagged culture of assessment
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The User Experience of Request and Retrieval
Earlier this year, a group was formed to consider ways to improve the user experience of requesting and retrieving items from the Charles Library BookBot. The group was composed of Brian Boling, Carly Hustedt, Karen Kohn, John Oram, Jackie Sipes, … Continue reading
The Future on Pause: Reflections on the “How We’re Working at Charles” Project
Last week the Assessment Community of Practice gathered virtually to hear more about the Envisioning our Future project. The session was hosted by research team members Karen Kohn, Rebecca Lloyd, Caitlin Shanley, and myself. The project was conducted as part … Continue reading
Posted in library spaces, qualitative research
Tagged interviews, qualitative research
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Using Social Media to Engage Library Users
Today’s very special post is authored by Kaitlyn Semborski and Geneva Heffernan, from Library Outreach and Communications at Temple Libraries. At Temple Libraries, we use social media to build and maintain relationships with library stakeholders. Daily, our Instagram, Twitter, and … Continue reading
Posted in data-driven decision making, statistics, web analytics
Tagged social media, user engagement
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A New Day for Assessment Practice?
It is difficult to believe that in early March we convened the Assessment Community of Practice, joining Margery Sly and Matt Shoemaker to talk about changing needs for assessment measures as we develop new library services. The new Charles Library … Continue reading
Posted in library spaces, statistics, web analytics
Tagged assessment of learning, metrics
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Furniture feedback in Charles Library
When we opened Charles Library in August of 2019, we knew right away that we needed to increase the seating capacity in the building. During the day, a walk through the upper floors of the building gives the impression that … Continue reading
Posted in library spaces, service assessment, surveys
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Celebrating 10 Years at Ginsburg: A Time for Review
The Ginsburg Health Sciences Library is celebrating its 10th birthday and used the occasion to conduct an intensive review of current operations and planning for the future. Barbara Kuchan, Director of the Health Sciences Libraries, worked with a team (Patrick … Continue reading
Posted in assessment methods, data-driven decision making, library spaces, qualitative research
Tagged focus groups, space, space design
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“why can’t life just be easy !?”
One of our strongest educational partnerships here at Temple Libraries is our collaboration with the First Year Writing Program. Nearly all entering first-year students at Temple take at least one of the courses in this program, so it’s a great … Continue reading
Posted in instruction and student learning, surveys
Tagged assessment of learning, instruction
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Library Space and Pot Plants: An Unexpected Connection
“Fall in love with your users” – Paul-Jervis Heath When Paul-Jervis Heath told the story of how pot plants improved occupancy rates at the Cambridge University libraries, the non-Brits at last week’s Library Assessment Conference were a bit confused. We would … Continue reading
Posted in conference reports, library spaces, qualitative research
Tagged iterative design, user studies
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