Tags
- ACRL
- ai
- ALA
- ARL
- assessment
- assessment of learning
- collections
- collection use
- community of practice
- conferences
- continuous improvement
- culture of assessment
- data-driven decision-making
- e-books
- facilities
- faculty
- goals
- information technology
- instruction
- interviews
- iterative design
- metrics
- open access
- organizational change
- organizational culture
- process improvement
- qualitative research
- reference
- social media
- space
- space design
- special collections
- staff development
- statistics
- strategic planning
- students
- surveys
- technical services
- undergraduate
- user experience
- users
- user studies
- virtual reference
- website
- work practice
Archives
Subscribe to Blog via Email
Category Archives: assessment methods
Envisioning our Future: The Constant is Change
Last week I shared some highlights of the Envisioning our Future interview project with TULUP staff. In this post I begin to pull together themes that emerged over the course of the project’s three phases: organizational communication, change and connection. … Continue reading
Furniture feedback in Charles Library: part II
Excerpts from the report on the fall 2021 Charles Library furniture study In October of 2021, a variety of new furniture options for Charles Library were placed on display in the first-floor event space. From 8 am to 8 pm, … Continue reading
Posted in library spaces, qualitative research, surveys, user experience
Tagged space, students, user studies
Comments Off on Furniture feedback in Charles Library: part II
Supporting Big Data Research at Temple: Reflections on the Research Process
Congratulations to the research team that just completed its report on Supporting Big Data Research at Temple University. Freely available on TU Scholarshare, I think the report will be widely read and have real impact in contributing to the conversation on support … Continue reading
Posted in qualitative research, research work practice
Tagged faculty, qualitative research
Leave a comment
Discovering sources in Library Search: key takeaways from remote user interviews with history students
As a followup to last year’s Browse Prototyping project, Rebecca Lloyd and I conducted remote user interviews with upper level history students in December 2020, just as the fall semester was wrapping up. Using a semi-structured interview technique, we talked … Continue reading
Posted in instruction and student learning, qualitative research, technology use, uncategorized, usability, user experience
Tagged discovery, undergraduate, user experience, user studies
Comments Off on Discovering sources in Library Search: key takeaways from remote user interviews with history students
The Year in Assessment at TULUP: A Celebration
This week I submitted the Libraries’ annual report on assessment activities to the University’s Office of Assessment and Evaluation . It’s a requirement that I don’t particularly relish, as I often feel our approach to assessment at the Libraries is … Continue reading
Posted in assessment methods, organization culture and assessment, service assessment
Tagged culture of assessment
Comments Off on The Year in Assessment at TULUP: A Celebration
The User Experience of Request and Retrieval
Earlier this year, a group was formed to consider ways to improve the user experience of requesting and retrieving items from the Charles Library BookBot. The group was composed of Brian Boling, Carly Hustedt, Karen Kohn, John Oram, Jackie Sipes, … Continue reading
The Future on Pause: Reflections on the “How We’re Working at Charles” Project
Last week the Assessment Community of Practice gathered virtually to hear more about the Envisioning our Future project. The session was hosted by research team members Karen Kohn, Rebecca Lloyd, Caitlin Shanley, and myself. The project was conducted as part … Continue reading
Posted in library spaces, qualitative research
Tagged interviews, qualitative research
Comments Off on The Future on Pause: Reflections on the “How We’re Working at Charles” Project
Using Social Media to Engage Library Users
Today’s very special post is authored by Kaitlyn Semborski and Geneva Heffernan, from Library Outreach and Communications at Temple Libraries. At Temple Libraries, we use social media to build and maintain relationships with library stakeholders. Daily, our Instagram, Twitter, and … Continue reading
Posted in data-driven decision making, statistics, web analytics
Tagged social media, user engagement
Leave a comment
A New Day for Assessment Practice?
It is difficult to believe that in early March we convened the Assessment Community of Practice, joining Margery Sly and Matt Shoemaker to talk about changing needs for assessment measures as we develop new library services. The new Charles Library … Continue reading
Posted in library spaces, statistics, web analytics
Tagged assessment of learning, metrics
Leave a comment
Furniture feedback in Charles Library
When we opened Charles Library in August of 2019, we knew right away that we needed to increase the seating capacity in the building. During the day, a walk through the upper floors of the building gives the impression that … Continue reading
Posted in library spaces, service assessment, surveys
1 Comment