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Tag Archives: user experience
Designing Libraries: Finding New Adjacencies to Improve Experience
The ways in which we use libraries is changing. How we conduct research. How we use (and don’t use) print collections to seek information. How we design our physical spaces to welcome students and create a sense of belonging for … Continue reading
Posted in conference reports, library spaces, user experience
Tagged conferences, library space, user experience
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Considering the Conference Experience
This last week I had the opportunity to experience two very special conferences in two ways – the Library Assessment Conference was held virtually from November 1 to November 3. As co-chair, I was deeply involved in the planning for … Continue reading
Continuously Improving User Experience at the One Stop
Staff at the Charles Library One Stop Assistance Desk serve as an essential gateway to library resources, services and spaces – for users entering the building, as well as connecting patrons to library services by telephone. While many users visit … Continue reading
Discovering sources in Library Search: key takeaways from remote user interviews with history students
As a followup to last year’s Browse Prototyping project, Rebecca Lloyd and I conducted remote user interviews with upper level history students in December 2020, just as the fall semester was wrapping up. Using a semi-structured interview technique, we talked … Continue reading
Posted in instruction and student learning, qualitative research, technology use, uncategorized, usability, user experience
Tagged discovery, undergraduate, user experience, user studies
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The User Experience of Request and Retrieval
Earlier this year, a group was formed to consider ways to improve the user experience of requesting and retrieving items from the Charles Library BookBot. The group was composed of Brian Boling, Carly Hustedt, Karen Kohn, John Oram, Jackie Sipes, … Continue reading
When a Marker is More than a Marker
User experience is all around us. In libraries, we often think the assessment of user experience relates to web interfaces, or building way finding and navigation. We might, ask, “Is the language that we use on the website clear to … Continue reading
Posted in library spaces, usability, user experience
Tagged space design, user experience
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A Critical Approach to Library Assessment and User Experience?
As the new year begins, I’ve been reflecting on the exciting changes 2019 will bring to both our physical and online spaces. Projects that previously felt distant or nebulous for some of us, like the creation of a new library website or … Continue reading
Assessment Community of Practice: User Experience
Last week’s Community of Practice was my first opportunity to talk with colleagues from across the organization about user experience (or UX) in libraries. I presented an overview of some principles of UX and a brief update on two current … Continue reading