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Category Archives: service assessment
Creating Spaces for Community and Connection
The crowds are back! For ALA’s annual conference, almost 16,000 registrants gathered at Chicago’s McCormick Place Convention Center. The return to fully in-person meetings, coupled with sessions on the new hybrid work environment, has me revisiting the question of how … Continue reading
Posted in conference reports, library spaces
Tagged conferences, organizational change, space, space design, work practice
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Improving on the Charles Library Welcome
Walking into the vast atrium space of Charles Library is awe-inspiring. It can also be overwhelming, particularly to new students when the semester first starts. While we have many ways of counter-acting that feeling – helpful security guards, Emily Schiller’s … Continue reading
Posted in library spaces, statistics, user experience
Tagged space, staff development
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What is Biophilic Design and How Does it Impact the People in Charles Library?
When the planning of Charles Library began in 2013 there were literally hundreds of design considerations and decisions to make. From where to locate service units to the configuration of service desks to the technology in instruction rooms, a multitude … Continue reading
Access Services in the 21st Century: The Assessment Chapter
Back in November of 2020, Michael Krasulski (Philadelphia Community College) approached Justin Hill and me about contributing to a new edition of ACRL’s Twenty-First Century Access Services. The 2013 edition was in desperate need of a refresh – so much … Continue reading
Posted in access, service assessment, statistics
Tagged access services, data-driven decision-making
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Metadata display in Library Search
Background Library Search, Temple University Libraries’ discovery layer, recently underwent a significant updates to the user interface. In Fall 2023, the Discovery Oversight Group, a group responsible for providing guidance and setting priorities for the development of Library Search, began … Continue reading
Ramping Up Library Tutorials
Temple Libraries has a long history of providing high quality information literacy instruction for courses at Temple. As we continue to learn more and adapt our teaching methods, our Learning and Student Success unit recognized a need to grow our … Continue reading
Continuously Improving User Experience at the One Stop
Staff at the Charles Library One Stop Assistance Desk serve as an essential gateway to library resources, services and spaces – for users entering the building, as well as connecting patrons to library services by telephone. While many users visit … Continue reading
Working with Faculty to Meet Their Library Collection Needs
Scholarship and teaching about the performing arts is continually changing. Temple Libraries’ new librarian for Music Performance, Becca Fulop, has worked hard to get to know her faculty – in particular their needs in library collections. She wanted to learn more … Continue reading
Assessing Library Services with a DEI Lens
The annual American Library Association conference returned (at last!) to an in-person format this year. It was great to meet up with colleagues, and miraculously, the heat and humidity of Washington DC were bearable, even at the end of June. … Continue reading
Posted in access, collections, conference reports, library spaces
Tagged accessibility, DEI, diversity equity inclusion
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The Continuous Process of Keeping Our Student Workers “Up to Speed” 
The One Stop Assistance Desk could not function without our student workers. Making sure they are supported in the highly visible and essential work they do, managing desk duties when we’re at home asleep, is critical. Stefan Del Cotto, the student … Continue reading
Posted in access, process improvement, service assessment
Tagged continuous improvement, staff development, students
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