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Category Archives: service assessment
Finding the Sweet Spot for Library Instruction
This month’s issue of The Journal of Academic Librarianship features the research findings of Barbara Junisbai, M. Sara Lowe and our own Natalie Tagge, Education Services Librarian at the Ginsburg Health Sciences Library. Natalie and I talked about her compelling … Continue reading
Speaking of Scholarly Communication: Interviews with Faculty
Last week staff from Reference & Instruction, Access Services, the Press, Digital Scholarship Center, Special Collections, Digital Library Initiatives, and Library Administration gathered for a conversation to share findings from a series of interviews we librarians had this past spring. … Continue reading
LibGuides Usability Testing
Temple Libraries has over 500 LibGuides, or Research Guides. The purpose of the guides is to help library users with some aspect of the research process. Most guides fall into one of three categories – those that offer links or … Continue reading
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Assessment and Games Intersect with Diamond Eyes
This spring Temple University Libraries commissioned a special project as part of the programming year’s theme of Games and Gaming. Nicole Restaino, Manager of Communications and Public Programming, worked with Drexel’s Entrepreneurial Game Studio as they developed a hybrid work … Continue reading
Supporting the Needs of Faculty – The Research Services Forum
The Research Services Forum met last week to discuss the recent Ithaka Faculty Survey. Ithaka S+R has conducted a survey of faculty every three years since 2000, providing libraries with a “snapshot of practices and perceptions related to scholarly communications … Continue reading
Rush Reserves: A Collaborative Workflow Analysis
This last few months a team of library staff from Access Services, Cataloging & Metadata Services, and Acquisitions & Collection Development have been working behind the scenes to improve our process of Rush Reserves – ensuring that faculty and students … Continue reading
“I Am the Content”: How and Why Instructors Discover and Share Course Readings
This post re-visits a project I blogged about several months ago. I interviewed Jenifer Baldwin (Head of Reference and Instruction Services) Anne Harlow (Librarian for Music, Dance, and Theatre) and Rick Lezenby (Librarian for Psychology and Political Sciences). They were … Continue reading
Assessment Drives Decision-Making Process for Health Science Library’s Technology Offerings
Last year I profiled Cynthia Schwarz, Senior Systems & Technology Librarian on her assessment of computer use at the Ginsberg Health Services Library. She was using the software LabStats to analyze the use of computers at the library – the … Continue reading
The Library in the Life of the User
I had the privilege last week of attending the OCLC Research Partners Meeting on The Library in the Life of the User – We shared reports on the current state of user research, with a particular focus on qualitative methods … Continue reading
Drexel’s Service Quality Improvement Initiative Reaps Benefits for Users
John Wiggins, Director of Library Services and Quality, has been engaged with implementing service quality at Drexel University Libraries since 2012. This more systematic attention to quality improvement was initiated by the dean, Danuta Nitecki, and John has steadily built … Continue reading