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Category Archives: statistics
On Citizen Science and Library Assessment
I first got hooked on watching birds when living on Peaks Island, Maine. Sitting at my kitchen table one morning and gazing out a window to the back yard, a flock of cedar waxwings settled onto a tree. I never … Continue reading
Posted in data-driven decision making, service assessment, statistics
Tagged data analysis, data-driven decision-making, reference, statistics
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We’re Getting Social
Reaching out to students where they are is a critical part of our communication and outreach program, and our new assistant director for editorial, Ella Lathan, is expert at creatively using social media platforms to connect with our community. She … Continue reading
Posted in data-driven decision making, statistics, web analytics
Tagged communications, social media
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Improving on the Charles Library Welcome
Walking into the vast atrium space of Charles Library is awe-inspiring. It can also be overwhelming, particularly to new students when the semester first starts. While we have many ways of counter-acting that feeling – helpful security guards, Emily Schiller’s … Continue reading
Posted in library spaces, statistics, user experience
Tagged space, staff development
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Access Services in the 21st Century: The Assessment Chapter
Back in November of 2020, Michael Krasulski (Philadelphia Community College) approached Justin Hill and me about contributing to a new edition of ACRL’s Twenty-First Century Access Services. The 2013 edition was in desperate need of a refresh – so much … Continue reading
Posted in access, service assessment, statistics
Tagged access services, data-driven decision-making
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The Numbers are Falling, the Numbers are Falling!
In the assessment world, we generally like to see numbers that trend upwards. Increases in gate count, use of study rooms, the number of programs and participants – all positive. But the reality is that numbers don’t always rise, and … Continue reading
What Counts
To count (verb): to tally, to add up, to total, to recite numerals in ascending order To count (verb) : to matter, to be considered, to be included, to have importance I have posted multiple times in this space about … Continue reading
What Counts as Reference?
Last month I completed six years of service on the editorial board of ACRL’s Academic Library Trends and Statistics Survey. Our meetings involved much discussion on how best to provide clear instructions to survey participants, debates over wording of trends … Continue reading
We All Make Mistakes
Last week I learned a lesson about making mistakes, and it was both humbling and helpful. Just one day before the deadline for locking the University’s numbers into the IPEDS system (Statistics for the U.S. Dept of Education) for FY18-19, … Continue reading
Using Social Media to Engage Library Users
Today’s very special post is authored by Kaitlyn Semborski and Geneva Heffernan, from Library Outreach and Communications at Temple Libraries. At Temple Libraries, we use social media to build and maintain relationships with library stakeholders. Daily, our Instagram, Twitter, and … Continue reading
Posted in data-driven decision making, statistics, web analytics
Tagged social media, user engagement
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A New Day for Assessment Practice?
It is difficult to believe that in early March we convened the Assessment Community of Practice, joining Margery Sly and Matt Shoemaker to talk about changing needs for assessment measures as we develop new library services. The new Charles Library … Continue reading
Posted in library spaces, statistics, web analytics
Tagged assessment of learning, metrics
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