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Author Archives: Nancy Turner
Students Asking Students, “How Do You Use the Library?”
The Student Library Advisory Board program provides a natural opportunity for library staff to learn from students and to gather feedback about their experience with the libraries’ spaces and services. Board members, paid a stipend each semester, are regular users … Continue reading
Partnering with ChatGPT to Analyze User Feedback
As regular readers of this blog know, I like to explore the use of generative AI as a collaborator in my assessment work – today I experimented with using ChatGPT to categorize a set of 100 open-ended responses providing feedback … Continue reading
Quick Poll Leads to Rapid Improvement
The University’s office of Institutional Research and Assessment launched a new assessment tool last fall, and the libraries was one of the first departments to try it out. It’s called a Quick Poll, and we used it to gather data … Continue reading
Posted in library spaces, service assessment, statistics, surveys
Tagged library space, student experience, study rooms, surveys
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What Care Looks Like
I have just returned from the 2024 Library Assessment Conference in Portland, Oregon. I came away from that meeting with a true appreciation for what care can look like when we work together as colleagues and with our communities to provide … Continue reading
On Citizen Science and Library Assessment
I first got hooked on watching birds when living on Peaks Island, Maine. Sitting at my kitchen table one morning and gazing out a window to the back yard, a flock of cedar waxwings settled onto a tree. I never … Continue reading
Posted in data-driven decision making, service assessment, statistics
Tagged data analysis, data-driven decision-making, reference, statistics
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We’re Getting Social
Reaching out to students where they are is a critical part of our communication and outreach program, and our new assistant director for editorial, Ella Lathan, is expert at creatively using social media platforms to connect with our community. She … Continue reading
Posted in data-driven decision making, statistics, web analytics
Tagged communications, social media
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An Assessment Librarian Converses with ChatGPT
Inspired by Hyangeun (Jenny) Ji’s workshop out of the Scholars Studio yesterday on How to Talk with AI: Prompt Engineering, I continued my exploration of how generative AI tools might support my work in data analysis and assessment. Jenny’s lesson … Continue reading
Posted in assessment methods
Tagged ai, assessment tools
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A Better Understanding of Library Work Effort
Happy New Year! What a year we had in 2023. Tumultuous. I predict that 2024 will be equally filled with change and uncertainty. Before we move on to those new challenges, a brief update on an important assessment effort conducted … Continue reading
Asking for help from ChatGPT
I’ve been exploring prompt engineering this week in my efforts to learn more about the uses of AI – for personal interests and professional work. It connects to our thinking about the use of AI tools for instruction and by … Continue reading
Posted in instruction and student learning, research work practice
Tagged ai, reflection
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Designing Libraries: Finding New Adjacencies to Improve Experience
The ways in which we use libraries is changing. How we conduct research. How we use (and don’t use) print collections to seek information. How we design our physical spaces to welcome students and create a sense of belonging for … Continue reading
Posted in conference reports, library spaces, user experience
Tagged conferences, library space, user experience
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