Tags
- ACRL
- ai
- ALA
- artificial intelligence
- assessment
- assessment of learning
- ChatGPT
- collections
- collection use
- community of practice
- conferences
- continuous improvement
- culture of assessment
- data-driven decision-making
- data analysis
- facilities
- faculty
- generative ai
- goals
- information technology
- instruction
- interviews
- library space
- metrics
- open access
- organizational change
- organizational culture
- process improvement
- qualitative research
- quantitative research
- reference
- social media
- space
- space design
- staff development
- statistics
- strategic planning
- students
- surveys
- technical services
- user experience
- users
- user studies
- virtual reference
- website
Archives
Subscribe to Blog via Email
Category Archives: service assessment
Springtime Refresh at Ambler
Continuous improvement is a kind of assessment that we don’t usually think of as assessment per se – there are no statistics, there isn’t a formal plan for data collection, and our efforts may not result in a report to … Continue reading
Posted in process improvement
Tagged continuous improvement, process improvement, staff development
2 Comments
An Agile Approach to Assessment
Last week I had the pleasure of talking with Emily Toner, our Technology Projects Librarian, about how she works with developers in Library Technology Development to conduct ongoing assessment of their work on the Blacklight project. (Blacklight is the software … Continue reading
Improving Temple Libraries’ System for Systematic Reviews
Stephanie Roth, Biomedical and Research Services Librarian at the Health Sciences Libraries, doesn’t always think of herself as doing “assessment.” But my conversation with her about the evolving service and education she’s doing with Systematic Reviews is a good example … Continue reading
Learning about Our Users: The Website Use Survey
Cynthia Schwarz, project manager for the Libraries’ Web Environment Redesign Project, contributed this post. She reports on the results and next steps of the team’s user survey conducted last month, providing us with a healthy return of 460 user responses. … Continue reading
Notes from the Field: Collections and Collective Action
Last week I participated in a symposium on the changing mission of academic libraries. While not directly related to assessment or strategic planning, those practices are implicit as we explored together “the mission of academic and research libraries in the … Continue reading
Assessment Community of Practice Focus: Faculty Survey on Undergraduate Instruction
Last week’s Assessment Community of Practice meeting focused on findings from the Ithaka S+R faculty survey, particularly those related to Undergraduate Instruction. Twelve librarians participated and we were lucky to be joined research project team members (Rebecca Lloyd, Annie Johnson, … Continue reading
Posted in instruction and student learning, surveys
Tagged faculty, instruction, survey, undergraduate
Leave a comment
Communities of Practice: People, Spaces, Services
Last Wednesday 20+ library staff members came together to talk and learn about usability testing conducted here at Temple University Libraries. This discussion, part of our Assessment Community of Practice, covered a range of topics, from how usability testing is … Continue reading
When Numbers Fail Us
The recent election demonstrated in a powerful way the limits of data, in this case a multitude of polling numbers, towards understanding, or planning, for our future. As an assessment librarian who counts on numbers to tell a story, I … Continue reading
Posted in conference reports, instruction and student learning
Tagged conferences, instruction, metrics
1 Comment
Finding the Sweet Spot for Library Instruction
This month’s issue of The Journal of Academic Librarianship features the research findings of Barbara Junisbai, M. Sara Lowe and our own Natalie Tagge, Education Services Librarian at the Ginsburg Health Sciences Library. Natalie and I talked about her compelling … Continue reading
Speaking of Scholarly Communication: Interviews with Faculty
Last week staff from Reference & Instruction, Access Services, the Press, Digital Scholarship Center, Special Collections, Digital Library Initiatives, and Library Administration gathered for a conversation to share findings from a series of interviews we librarians had this past spring. … Continue reading