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Author Archives: Nancy Turner
Improving on the Charles Library Welcome
Walking into the vast atrium space of Charles Library is awe-inspiring. It can also be overwhelming, particularly to new students when the semester first starts. While we have many ways of counter-acting that feeling – helpful security guards, Emily Schiller’s … Continue reading
Posted in library spaces, statistics, user experience
Tagged space, staff development
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Assessment in Research Libraries: Unlocking the Secrets to Success*
If you’ve ever set foot in a research library, you know that it’s a magical place filled with books, articles, and information galore. But what makes a research library successful? How do they know what their patrons need and how … Continue reading
Access Services in the 21st Century: The Assessment Chapter
Back in November of 2020, Michael Krasulski (Philadelphia Community College) approached Justin Hill and me about contributing to a new edition of ACRL’s Twenty-First Century Access Services. The 2013 edition was in desperate need of a refresh – so much … Continue reading
Posted in access, service assessment, statistics
Tagged access services, data-driven decision-making
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The Numbers are Falling, the Numbers are Falling!
In the assessment world, we generally like to see numbers that trend upwards. Increases in gate count, use of study rooms, the number of programs and participants – all positive. But the reality is that numbers don’t always rise, and … Continue reading
Considering the Conference Experience
This last week I had the opportunity to experience two very special conferences in two ways – the Library Assessment Conference was held virtually from November 1 to November 3. As co-chair, I was deeply involved in the planning for … Continue reading
Continuously Improving User Experience at the One Stop
Staff at the Charles Library One Stop Assistance Desk serve as an essential gateway to library resources, services and spaces – for users entering the building, as well as connecting patrons to library services by telephone. While many users visit … Continue reading
Working with Faculty to Meet Their Library Collection Needs
Scholarship and teaching about the performing arts is continually changing. Temple Libraries’ new librarian for Music Performance, Becca Fulop, has worked hard to get to know her faculty – in particular their needs in library collections. She wanted to learn more … Continue reading
Assessing Library Services with a DEI Lens
The annual American Library Association conference returned (at last!) to an in-person format this year. It was great to meet up with colleagues, and miraculously, the heat and humidity of Washington DC were bearable, even at the end of June. … Continue reading
Posted in access, collections, conference reports, library spaces
Tagged accessibility, DEI, diversity equity inclusion
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The Continuous Process of Keeping Our Student Workers “Up to Speed” 
The One Stop Assistance Desk could not function without our student workers. Making sure they are supported in the highly visible and essential work they do, managing desk duties when we’re at home asleep, is critical. Stefan Del Cotto, the student … Continue reading
Posted in access, process improvement, service assessment
Tagged continuous improvement, staff development, students
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Envisioning our Future: The Constant is Change
Last week I shared some highlights of the Envisioning our Future interview project with TULUP staff. In this post I begin to pull together themes that emerged over the course of the project’s three phases: organizational communication, change and connection. … Continue reading