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Author Archives: Nancy Turner
Letters from the Field: Evidence-Based Research for Librarians
This month’s post is from Sarah Bauman, Head of the Charles A. Kraus Library at Temple’s Schools of Podiatric Medicine. Sarah was so excited by the recent conference she attended, I asked her to post about it. Here’s Sarah’s account: … Continue reading
Posted in conference reports, research work practice
Tagged conferences, quantitative research, statistics
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There’s Always Room for Improvement
In my capacity as coordinator of library assessment, I’m often consulted about survey design. I even represent the Libraries on the University’s Survey Coordinating Committee. So I should know and use best practices. But frequently we want to toss … Continue reading
Creating Spaces for Community and Connection
The crowds are back! For ALA’s annual conference, almost 16,000 registrants gathered at Chicago’s McCormick Place Convention Center. The return to fully in-person meetings, coupled with sessions on the new hybrid work environment, has me revisiting the question of how … Continue reading
Posted in conference reports, library spaces
Tagged conferences, organizational change, space, space design, work practice
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Improving on the Charles Library Welcome
Walking into the vast atrium space of Charles Library is awe-inspiring. It can also be overwhelming, particularly to new students when the semester first starts. While we have many ways of counter-acting that feeling – helpful security guards, Emily Schiller’s … Continue reading
Posted in library spaces, statistics, user experience
Tagged space, staff development
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Assessment in Research Libraries: Unlocking the Secrets to Success*
If you’ve ever set foot in a research library, you know that it’s a magical place filled with books, articles, and information galore. But what makes a research library successful? How do they know what their patrons need and how … Continue reading
Access Services in the 21st Century: The Assessment Chapter
Back in November of 2020, Michael Krasulski (Philadelphia Community College) approached Justin Hill and me about contributing to a new edition of ACRL’s Twenty-First Century Access Services. The 2013 edition was in desperate need of a refresh – so much … Continue reading
Posted in access, service assessment, statistics
Tagged access services, data-driven decision-making
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The Numbers are Falling, the Numbers are Falling!
In the assessment world, we generally like to see numbers that trend upwards. Increases in gate count, use of study rooms, the number of programs and participants – all positive. But the reality is that numbers don’t always rise, and … Continue reading
Considering the Conference Experience
This last week I had the opportunity to experience two very special conferences in two ways – the Library Assessment Conference was held virtually from November 1 to November 3. As co-chair, I was deeply involved in the planning for … Continue reading
Continuously Improving User Experience at the One Stop
Staff at the Charles Library One Stop Assistance Desk serve as an essential gateway to library resources, services and spaces – for users entering the building, as well as connecting patrons to library services by telephone. While many users visit … Continue reading
Working with Faculty to Meet Their Library Collection Needs
Scholarship and teaching about the performing arts is continually changing. Temple Libraries’ new librarian for Music Performance, Becca Fulop, has worked hard to get to know her faculty – in particular their needs in library collections. She wanted to learn more … Continue reading