Why Didn’t My Library Search Work When I Have the Author’s First and Last Name?

The new Library Search system may work better for people who don’t know how to search at all or only know how to type into google, but it takes away large amounts of control from someone who does know how to research. It also doesn’t even work the way it is supposed to. I entered an author and your system said you had no books by her. Then I entered the title of a book by her, and you did have it, as well as another book by that same author, which I reached by clicking on the hot link for the author after going to the detailed view. Apparently your system can’t recognize Last Name, First Name in the author search, and is set up purely for people who don’t know how to alphabetize by last name–I had been expected to enter First Name Last Name, though that was nowhere mentioned.

Thank you for sharing your concerns about the Library Search and the issues that you have experienced recently.

In general, the current search should retrieve results for author queries regardless of how you format the name itself (i.e. “Last Name, First Name” vs. “First Name Last Name”). For example, in the advanced search for Author/Creator, you can specify whether you would like to retrieve results with an exact search phrase or all the words contained in the query (regardless of word order or placement). However, glitches do occur with the underlying system occasionally, causing unexpected results like in your case. Sometimes, this is related to errors in the records themselves, but often it is due to technical bugs and other issues with the current search platform, which is provided by a third-party vendor.

In order to address this type of problem and build out new enhancements, the Library Technology Development department is currently working on an updated version of the Library Search, which is scheduled to replace the existing one by July 2018. With this development, we are committed to addressing the feedback and concerns raised by our users, providing features for both novice and advanced researchers.

Please refer to our Library Search Road Map for more information about the work in progress. In the meantime, if you need assistance with the Library Search more generally, you can Ask a Librarian or contact asktulibrary@temple.edu for further help.”

I’m Finding the New Library Search Confusing. Please Help.

I am finding the library’s new search, Library Search, somewhat confusing. For example, when I search for a book and there are multiple locations, why isn’t the information for each location all together in one place? What can you do about this?

Thank you for contacting us about your frustrations with the Library Search. At this time, the staff at Temple University Libraries are still working to address some of the changes caused by our library system migration over the summer.

In some cases, for instance, there may be multiple records of the same work for items at different library locations. We encourage you to report problems with the Library Search to asktulibrary@temple.edu, so that we can do everything that we can to identify and address specific issues/bugs.

If you are unsure if an item is available at your current location, though, here are some tips for filtering by location and availability in order to get most out of the Library Search:

1.  If you are getting too many results after your initial search, you can limit your search by selecting one of the filters in the left-hand column. This includes Availability, which allows you to limit to items available “Online” or “At the Library,” and Library, which allows you to limit to a particular library location.

2.  In the search results, you can see if an item is available online and/or in a physical location. When something is available in more than one library, one of those locations will be highlighted in the search results, but not all. Make sure to open the record page for full details on the locations and statuses of library items.

3.  You can also text a call number from the Library Search to your phone for quick reference. Look for this option in the search results and at the top of record pages. 

If an item is unavailable at your campus, you can request that item from another library. For more information, see the FAQ How do I request an item that is unavailable at my library?

For general information about the Library Search, you can also check out the Library Search FAQs, which includes information about how to find books, articles, and more. If you need further assistance, you can Ask a Librarian or contact asktulibrary@temple.edu