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Category Archives: process improvement
Drexel’s Service Quality Improvement Initiative Reaps Benefits for Users
John Wiggins, Director of Library Services and Quality, has been engaged with implementing service quality at Drexel University Libraries since 2012. This more systematic attention to quality improvement was initiated by the dean, Danuta Nitecki, and John has steadily built … Continue reading
Assessing How We Process Special Collections
Katy Rawdon (Librarian and Coordinator of Technical Services) in the Special Collections Research Center initiated an assessment project in the technical services area of Special Collections. Assessment Librarian Nancy Turner asked her about this project. NT: What were you trying … Continue reading