Category Archives: process improvement

Improving Temple Libraries’ System for Systematic Reviews

Posted on March 5, 2018 by Nancy Turner

Stephanie Roth, Biomedical and Research Services Librarian at the Health Sciences Libraries, doesn’t always think of herself as doing “assessment.” But my conversation with her about the evolving service and education she’s doing with Systematic Reviews is a good example … Continue reading →

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Rush Reserves: A Collaborative Workflow Analysis

Posted on March 1, 2016 by Nancy Turner

This last few months a team of library staff from Access Services, Cataloging & Metadata Services, and Acquisitions & Collection Development have been working behind the scenes to improve our process of Rush Reserves – ensuring that faculty and students … Continue reading →

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Drexel’s Service Quality Improvement Initiative Reaps Benefits for Users

Posted on August 6, 2015 by Nancy Turner

John Wiggins, Director of Library Services and Quality, has been engaged with implementing service quality at Drexel University Libraries since 2012. This more systematic attention to quality improvement was initiated by the dean, Danuta Nitecki, and John has steadily built … Continue reading →

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Assessing How We Process Special Collections

Posted on July 1, 2014 by Nancy Turner

Katy Rawdon (Librarian and Coordinator of Technical Services) in the Special Collections Research Center initiated an assessment project in the technical services area of Special Collections. Assessment Librarian Nancy Turner asked her about this project. NT: What were you trying … Continue reading →

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