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international_journal_of_hospitality_management

Together through thick and thin: How does the survival of neighboring restaurants matter?

Zhou, Bo; Li, Zhao Rui; Yang, Yang

2026

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

10.1016/j.ijhm.2025.104461

Why can customer incivility be contagious in the service context? A resource scarcity perspective

Zhan, Xiaojun; Guo, Yirong; Yang, Yang; Li, Zhicheng; Li, Xue

2023

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

10.1016/j.ijhm.2022.103418

Tech-touch balance in the service encounter: The impact of supplementary human service on consumer responses

Wu, Laurie; Fan, Alei; Yang, Yang; He, Zeya

2022

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

10.1016/j.ijhm.2021.103122

Not all words are beneficial: The impact of management response contents on customer engagement behavior

Zhang, Zili; Li, Hengyun; Yang, Yang; Xu, Yukuan

2021

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

10.1016/j.ijhm.2020.102805

Are all five points equal? Scaling heterogeneity in hotel online ratings

Leung, Xi Y.; Yang, Yang

2020

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

10.1016/j.ijhm.2020.102539

Determinants of consumers’ choices in hotel online searches: A comparison of consideration and booking stages

Hu, Xingbao (Simon); Yang, Yang

2020

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

10.1016/j.ijhm.2019.102370

Who’s hiding? Room rate discounts in opaque distribution channels

Yang, Yang; Jiang, Lan; Schwart, Zvi

2019

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

10.1016/j.ijhm.2019.02.001

Travel distance and hotel service satisfaction: An inverted U-shaped relationship

Park, Sangwon; Yang, Yang; Wang, Mingshu

2019

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

10.1016/j.ijhm.2018.05.015

Does time dull the pain? The impact of temporal contiguity on review extremity in the hotel context

Yang, Yang; Wu, Laurie; Yang, Wan

2018

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

10.1016/j.ijhm.2018.02.015

Sleepless nights in hotels? Understanding factors that influence hotel sleep quality

Mao, Zhenxing; Yang, Yang; Wang, Mingshu

2018

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

10.1016/j.ijhm.2018.05.002