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Extended MASEM Analysis from SO, YANG AND LI (2025)

Customer gratitude and employee work behaviors

Zhan, Xiaojun; Zhang, Xixia; Yang, Yang; Guo, Yirong

2026

TOURISM MANAGEMENT

10.1016/j.tourman.2025.105266

Visualization on life happiness and tourism participation of U.S. counties

Fifteen years of research on customer loyalty formation: A meta-analytic structural equation model

So, Kevin Kam Fung; Yang, Yang; Li, Xiang (Robert)

2025

CORNELL HOSPITALITY QUARTERLY

10.1177/19389655241276506

MASEM of Risk Perception and Travel Behavior

Understanding nostalgia in historical and cultural districts: What can we learn from documentaries?

Tian, Fengjun; Fu, Shiyue; Yang, Yang; Wang, Zhonglie; Liu, Decai

2024

TOURISM MANAGEMENT PERSPECTIVES

10.1016/j.tmp.2024.101302

Does offline activity matter? Understanding community attachment to virtual travel communities

Tang, Wenyue; Zhang, Tengfei; Yang, Yang

2024

JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY

10.1108/JHTT-04-2023-0096

Do guests care more about hotel cleanliness during COVID-19? Understanding factors associated with cleanliness importance of hotel guests

Yang, Yang; Lin, Michael S. S.; Magnini, Vincent P. P.

2024

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT

10.1108/IJCHM-08-2022-0956

Why can customer incivility be contagious in the service context? A resource scarcity perspective

Zhan, Xiaojun; Guo, Yirong; Yang, Yang; Li, Zhicheng; Li, Xue

2023

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

10.1016/j.ijhm.2022.103418

Infusing new insights: How do review novelty and inconsistency shape the usefulness of online travel reviews?

Zhang, Xi; Zhang, Xiaoxia; Liang, Sai; Yang, Yang; Law, Rob

2023

TOURISM MANAGEMENT

10.1016/j.tourman.2022.104703