This study investigates how tourist-to-tourist experience congruence influences satisfaction. Grounded in cognitive consistency theory, it proposes that congruence enhances satisfaction by fostering psychological validation. Indulgence, conceptualized as both a cultural value and an individual trait, was examined as a moderator of this relationship, with lower indulgence strengthening the positive effect of congruence. A multi-study design was used: Study 1 analyzed online reviews from New York, Study 2 experimentally replicated the effect, and Study 3 tested shared reality as a mediator. Findings reveal shared reality as a key mechanism linking experience congruence and satisfaction, emphasizing the importance of culturally marketing strategies.
Experience congruence, cognitive consistency, shared reality, indulgence, tourist satisfaction, destination marketing, semantic similarity, text mining, online reviews, mass tourism