Here’s a good opportunity to get a global perspective on how design thinking is being used in libraries to promote better services, as well as help staff go through a change process and adapt to new ways of delivering services.
You can learn more here and get the link to the webinar, which takes place on Thursday, July 6 at 1:00 pm CT.
Here’s a description of the webinar from the official site:
How can libraries adopt “design thinking” to improve their library services, programming and spaces? What do libraries need to do to prepare staff for the change? According to Tim Brown, president and CEO of IDEO, “Design thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.”
This webinar explores design thinking principles, showcases how design thinking can be used to improve what libraries do and how libraries address user needs, and identifies strategies that libraries can use to adopt design thinking into their own work.
Full disclosure: I am one of the invited speakers and I am looking forward to sharing an experience from my library with a design challenge we took on to rethink and redesign our service delivery model.
The keynote speaker is Rolf Hapel, Director of Citizens’ Services and Libraries in Aarhus, Denmark. I know they are doing some amazing work at the Aarhus public library system – and they partnered with IDEO and Chicago Public Library for a well known application of design thinking to improve library service.
I hope you will join in for the conversation.