Monthly Archives: June 2017

Design Thinking, Events

IFLA Announces Free Webinar on Design Thinking

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Here’s a good opportunity to get a global perspective on how design thinking is being used in libraries to promote better services, as well as help staff go through a change process and adapt to new ways of delivering services.

You can learn more here and get the link to the webinar, which takes place on Thursday, July 6 at 1:00 pm CT.

Here’s a description of the webinar from the official site:

How can libraries adopt “design thinking” to improve their library services, programming and spaces? What do libraries need to do to prepare staff for the change? According to Tim Brown, president and CEO of IDEO, “Design thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.”

This webinar explores design thinking principles, showcases how design thinking can be used to improve what libraries do and how libraries address user needs, and identifies strategies that libraries can use to adopt design thinking into their own work.

Full disclosure: I am one of the invited speakers and I am looking forward to sharing an experience from my library with a design challenge we took on to rethink and redesign our service delivery model.

The keynote speaker is Rolf Hapel, Director of Citizens’ Services and Libraries in Aarhus, Denmark. I know they are doing some amazing work at the Aarhus public library system – and they partnered with IDEO and Chicago Public Library for a well known application of design thinking to improve library service.

I hope you will join in for the conversation.

Happiness, User Experiences

Happiness or Meaning: A Library Experience Can Deliver Both

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Achieving happiness and meaning are two different things.

Different, but not necessarily mutually exclusive. It is possible to have an experience that results in happiness but also contributes to a life of meaning.

Finding and borrowing a book from the library could certainly qualify. For those who enjoy reading, finding a good book at the library could certainly deliver some happiness. Depending on the book, it could have a mind opening, life altering impact that contributes to an individual’s search for meaning.

It helps to have a better understanding of what we mean when talking about both happiness and meaning. What contributes to each? What have researchers learning about happiness? How would we know if a community member has a meaningful interaction with the library?

In this article I shared insights into what researchers have learned about happiness. While material objects and money can deliver some happiness, those things tend to have only a limited impact.

It’s really the small things that count. Helping others. Enjoying a walk. Memorable experiences count too. Do these experiences also deliver meaning, or is there more to it than just satisfying the search for happiness?

The answer is…it depends.

According to Emily Esfahani Smith, author of the new book, The Power of Meaning: Crafting a Life That Matters, finding meaning trumps experiencing happiness. On further inspection, the two have some commonality between them.

Esfahani identifies four pillars of meaning:

* sense of belonging – being in a relationship or a member of a community
* purpose – having a mission and pursuing it
* storytelling – your story; who you are; where you are from; where you are headed
* transcendence – resilence; having the ability to overcome adversity

You start to get the idea that the difference between the two is about direction and effort. Happiness is about something happening to us versus meaning being about making something happening for others. Esfahani states that “the big distinctions between a meaningful life and a happy life is that a meaningful life can be a hard life. When you’re giving back, you’re making sacrifices.”

In that sense, the library is a place that can serve to facilitate both happiness and meaning. If we are seeking some happiness, we can get it at the library. Finding a good book and enjoying reading are the type of small, everyday pleasures that bring happiness. I don’t think that Esfahani thinks there is anything inherently wrong with seeking happiness. She just wants us to transcend happiness as we pursue meaning.

And the library is a place where it can happen. It’s a place you can belong to and be a part of your community. It’s a place where you find and pursue a mission. It’s a place where you can discover your story. It’s a place where you transcend the ordinary and the meaningless.

Happiness or meaning? Why choose when you can find both at the library.