ASIA PACIFIC JOURNAL OF TOURISM RESEARCH

Chinese DMOs’ engagement on global social media: Examining post-related factors

Mao, Zhenxing; Li, Dongjie; Yang, Yang; Fu, Xiaoxiao; Yang, Wan

Abstract

This study explores how Chinese destination management organizations (DMOs) employ global social media posts to promote their destinations to international travelers and to understand the effects of post-related factors on online user engagement. Based on a review of 6014 Facebook posts over a one-year period, this study empirically investigates the engagement performance of Chinese DMOs and its relationship with three post-related factors, namely post content interactivity, post type, and post length. Interactive content and post length each exert significant and positive effects on user engagement. Furthermore, post length is more meaningful when the content is interactive.

Keywords

Social media marketing; Destination marketing; Online customer engagement; Content interactivity; Chinese DMOs; Facebook post; Post length; Visual post; Tourism marketing; Hierarchical linear modeling

Research topic

AI and Big Data

Research method

Econometrics, Big Data

Geographic area

China

Additional links for this paper

ResearchGate

Publisher Website

Web of Science

HOW TO CITE

Mao, Z., Li, D., Yang, Y., Fu, X. and Yang, W. (2020). Chinese DMOs’ engagement on global social media: Examining post-related factors. Asia Pacific Journal of Tourism Research, 25(3), 274-285.

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