- Jen A Miller (August 11, 2020). “Stores went dark. Online orders tripled. How Joann used its OMS to cope.” Supply Chain Dive.
BOPIS is convenient for customers because they don’t have to shop a store during a still-active pandemic. It’s a boon for retailers because it cuts down on shipping costs, as customers are doing the transporting of the item itself. But it’s a major inventory challenge.