To continuously improve library services for the Temple University community we need to hear from our students, faculty and staff. Many of our service improvements come directly from comments and suggestions from the community. To facilitate this process the Temple University Libraries are currently conducting a campus-wide satisfaction survey. LibQual + is a standardized survey used globally by all types of academic libraries. LibQual+ differs from standard satisfaction surveys that use a Likert scale to measure satisfaction on a range from 1 to 5 or some point between “strongly agree” and “strongly disagree”. Instead LibQual+ seeks to determine someone’s minimum expectation for services, their desired level of services and then asks them to identify at what level they currently perceive the quality of the service. The other advantage of LibQual+ is that it is a standardized, national survey which makes it possible for the Temple Libraries to compare their findings to peer institutions.
As with most surveys LibQual+ is a randomized survey instrument. Therefore only certain members of the Temple University community will receive the e-mail message asking you to take the survey. However LibQual+ is being conducted on the main campus, at all the health sciences-related locations, the law school and the Ambler campus. Any member of our community at any of these Temple locations may be randomly invited to complete the survey. If you are one of those who does receive the invitation please take some time to complete the survey. Since we launched the survey on Wednesday, March 18 several hundred individuals have responded but we would greatly appreciate your response. The average time to complete the survey so far ranges between 9 and 12 minutes – so it takes very little time to complete.
LibQual+ is scheduled to end on April 2. We hope those who received the invitation will take the survey. Everyone who does is entered into a random drawing to receive some great prizes. For more information about the LibQual+ survey please contact Steven Bell.