Communications Archive
Save the Date: Live TeamDynamix Training Webinar to be Held July 9
Dear Helix Users, As a reminder, our new IT Service Management platform, TeamDynamix (TDX), will officially launch on July 15, 2025. To help prepare for this transition, we will be hosting a live training webinar on Wednesday, July 9 at 10:30 AM. The session will run for approximately 90 minutes and is designed to walk you…
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TeamDynamix to Launch July 15, 2025
Dear Helix Users, We’re excited to share that our new IT Service Management platform, TeamDynamix (TDX), will launch on July 15, 2025. What to ExpectTo ensure a smooth transition, training will be provided for all users in the two-week period leading up to the launch. The training sessions will help to familiarize you with TDX,…
TeamDynamix to Replace BMC Helix for IT Service Management
Dear Helix Users, Following a thorough evaluation process, we are excited to announce that TeamDynamix (TDX) will replace BMC Helix (formerly Remedy) as Temple’s new IT Service Management (ITSM) platform. Transition TimelineWe are planning to transition all current teams to TDX in July 2025. We believe this will provide sufficient time for onboarding, training and adoption across campus…
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