Temple University’s New Service Management Tool
Temple University is transitioning to TeamDynamix (TDX) as our new Service Management platform, replacing BMC Helix (formerly Remedy).
On this website, you’ll find key details on what this transition means for you.
Key Milestones
We expect to transition all teams to TDX by August 2025. BMC Helix will remain accessible through Fall 2025 (exact date TBD) to ensure a smooth transition.
March – June 2025
System configuration, development, and initial testing.
June – August 2025
User training, integration testing, and existing area onboarding.
July 2025
Go-live!
Fall 2025
Decommissioning of BMC Helix and ServiceDesk.