Temple University’s New Service Management Tool

Temple University is transitioning to TeamDynamix (TDX) as our new Service Management platform, replacing BMC Helix (formerly Remedy).
On this website, you’ll find key details on what this transition means for you.

Project Information

Provide a more modern and user-friendly service portal.

Enhance automation and workflow capabilities

Improve reporting, analytics and self-service options.

Integrate asset and change management more effectively.

Introduce chatbot support for real-time assistance.

Key Milestones

We expect to transition all teams to TDX by August 2025. BMC Helix will remain accessible through Fall 2025 (exact date TBD) to ensure a smooth transition.

March – June 2025

System configuration, development, and initial testing.

June – August 2025

User training, integration testing, and existing area onboarding.

July 15, 2025

Go-live!

Fall 2025

Decommissioning of BMC Helix and ServiceDesk.

Contact us

Have a question or need assistance?
Contact us at tdxhelp@temple.edu.