Strengths-Based Communication Skills for Supervisors

Registration for this workshop is closed. Please contact Christina Reardon ( if you would like to receive future training updates from NEST.

March 6, 2013
9 a.m.-4 p.m.
Temple University Harrisburg
234 Strawberry Square (4th and Walnut Streets)
Harrisburg, PA 17101
Fee: $85 per person (continental breakfast included, lunch on your own)
Certificates of attendance will be issued to all participants. Continuing education credits and continuing education units will be available for an additional $15. 

“Why did you do it that way?” versus “What contributed to you making that decision?”

“You need to …” versus “What would happen if you…?”

The examples above demonstrate that a subtle change of wording can greatly affect how a supervisor is perceived – and received. Strengths-based communication skills can help a supervisor create mutually respectful relationships and lead to better outcomes with staff. Supervisors from human service organizations and other nonprofits are encouraged to attend this workshop to learn and practice strengths-based communication tools that support an empowering workplace. The workshop facilitator is Myka Piatt, training coordinator for the Community Action Association of Pennsylvania.

Workshop participants will:

  • Identify strengths and challenges of creating an empowering workplace
  • Discuss how their assumptions and life experiences affect communication with staff
  • Practice active listening and powerful questioning
  • Identify communication strategies for confronting difficult situations with staff

This workshop has been approved for six continuing education credits (CE) through co-sponsorship of Temple University Harrisburg, a Pennsylvania State Board of Social Workers, Marriage and Family Therapists, and Professional Counselors pre-approved provider of continuing education. These credit hours satisfy requirements for LSW/LCSW/LMFT/LPC biennial license renewal. Generic continuing education units (CEU) also are available.

About the Trainer

Myka Piatt has served as training coordinator for the Community Action Association of Pennsylvania (CAAP) since 2009. She coordinates the Family Development Credentialing Program and is a national master trainer for Results Oriented Management and Accountability, as well as a certified trainer for Bridges Out of Poverty. Myka came to CAAP with more than 10 years of experience in training, program management and event coordination with nonprofit organizations.