Sometimes we receive extraordinary service – when we least expect it – and that’s what makes it so memorable.

Here is a story of just such an experience.

Pull quote:

Customer service is no longer about telling people how great you are. It’s about producing amazing moments in time, and letting those moments become the focal point of how amazing you are, told not by you, but by the customer who you thrilled. They tell their friends, and the trust level goes up at a factor of a thousand. Think about it: Who do you trust more? An advertisement, or a friend telling you how awesome something is?