On Friday, January 14, 2011 staff members gathered for the first follow-up meeting to the Public Services retreat held in July 2010. The meeting included lightning talks, a video viewing and discussion, a “next steps” discussion and the “Capture Your Ideas” project.

During the “next steps” activity the group identified several top options for how to keep our retreat discussions going and allow staff to engage in that discussion. One of the preferred next steps was to create a blog specifically for the public services retreat discussion and topics. That discussion resulted in the creation of this blog.

All staff are invited to participate in the TULibrary Experience Blog. Any staff member may add content on a topic related to the public retreat (and follow-up) conversations on user experience, customer service and service models. Share reflections, ideas, links to readings, etc.

If you already have an account for adding content to any TUL blog (e.g., TULibraries Insider Blog) you should see this new blog under your blog options. If not, let Steven Bell know and he will follow up on getting an account set up for you.

Enjoy the TULibrary Experience Blog. Let’s use it to create a better library experience for the Temple University community.