{"id":87,"date":"2025-03-21T14:10:52","date_gmt":"2025-03-21T18:10:52","guid":{"rendered":"https:\/\/sites.temple.edu\/itsm\/?page_id=87"},"modified":"2025-06-04T11:48:13","modified_gmt":"2025-06-04T15:48:13","slug":"home-page","status":"publish","type":"page","link":"https:\/\/sites.temple.edu\/itsm\/","title":{"rendered":"Home"},"content":{"rendered":"\n
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Temple University’s New Service Management Tool<\/strong><\/h2>\n\n\n\n

Temple University is transitioning to TeamDynamix<\/strong> (TDX) as our new Service Management platform, replacing BMC Helix (formerly Remedy).
On this website, you\u2019ll find key details on what this transition means for you.<\/p>\n\n\n\n

Project Information<\/a><\/div>\n<\/div>\n\n\n\n
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Provide a more modern and user-friendly service portal.<\/p><\/div>\n\n\n\n

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Enhance automation and workflow capabilities <\/p><\/div>\n\n\n\n

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Improve reporting, analytics and self-service options. <\/p><\/div>\n\n\n\n

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Integrate asset and change management more effectively. <\/p><\/div>\n\n\n\n

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Introduce chatbot support for real-time assistance. <\/p><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Key Milestones<\/h2>\n\n\n\n

We expect to transition all teams to TDX by August 2025. BMC Helix will remain accessible through Fall 2025 (exact date TBD) to ensure a smooth transition.<\/p>\n<\/div>\n<\/div><\/section>\n\n\n\n

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March – June 2025<\/strong><\/h4>\n\n\n\n

System configuration, development, and initial testing. <\/p>\n<\/div>\n\n\n\n

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June – August 2025<\/h4>\n\n\n\n

User training, integration testing, and existing area onboarding.<\/p>\n<\/div>\n\n\n\n

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July 9, 2025<\/h4>\n\n\n\n

Live training webinar will be held on July 9, 2025 at 10:30 am. <\/p>\n<\/div>\n\n\n\n

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July 15, 2025<\/h4>\n\n\n\n

Go-live!
Learn more about the launch details here<\/a>.<\/p>\n<\/div>\n\n\n\n

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Fall 2025<\/h4>\n\n\n\n

Decommissioning of BMC Helix and ServiceDesk. <\/p>\n<\/div>\n<\/div><\/section>\n<\/div>\n<\/div><\/section>\n\n\n\n

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Contact us<\/h1>\n\n\n\n

Have a question or need assistance? <\/strong>
Contact us at tdxhelp@temple.edu<\/strong>.<\/p>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10060,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_coblocks_attr":"Anton,Faustina,Inconsolata,Heebo,Yrsa,Ubuntu,Tajawal,Roboto,Rubik","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-87","page","type-page","status-publish","hentry"],"featured_image_src":null,"featured_image_src_square":null,"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/sites.temple.edu\/itsm\/wp-json\/wp\/v2\/pages\/87","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.temple.edu\/itsm\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.temple.edu\/itsm\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.temple.edu\/itsm\/wp-json\/wp\/v2\/users\/10060"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.temple.edu\/itsm\/wp-json\/wp\/v2\/comments?post=87"}],"version-history":[{"count":37,"href":"https:\/\/sites.temple.edu\/itsm\/wp-json\/wp\/v2\/pages\/87\/revisions"}],"predecessor-version":[{"id":322,"href":"https:\/\/sites.temple.edu\/itsm\/wp-json\/wp\/v2\/pages\/87\/revisions\/322"}],"wp:attachment":[{"href":"https:\/\/sites.temple.edu\/itsm\/wp-json\/wp\/v2\/media?parent=87"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}