{"id":238,"date":"2025-03-27T16:01:08","date_gmt":"2025-03-27T20:01:08","guid":{"rendered":"https:\/\/sites.temple.edu\/itsm\/?page_id=238"},"modified":"2025-03-28T13:27:38","modified_gmt":"2025-03-28T17:27:38","slug":"communications-archive","status":"publish","type":"page","link":"https:\/\/sites.temple.edu\/itsm\/communications-archive\/","title":{"rendered":"Communications Archive"},"content":{"rendered":"\n
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Communications Archive<\/h1>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Reminder: Live TeamDynamix\u00a0Training Webinar to be Held\u00a0July 9<\/a><\/h3>
Samantha Wagner<\/span><\/a><\/div>

Dear Helix Users, Our new IT Service Management platform, TeamDynamix (TDX), goes live on Tuesday, July 15, 2025. To prepare for the upcoming launch, we\u2019re hosting a live training webinar.Webinar DetailsThe 80 minute training webinar will be offered via Zoom on Wednesday, July  9, 10:30 am – 11:50 am. Join the training directly using the following Zoom link and…<\/p>\n

Continue Reading Reminder: Live TeamDynamix\u00a0Training Webinar to be Held\u00a0July 9<\/span><\/a><\/p><\/div><\/div><\/article>\n

Save the Date: Live TeamDynamix\u00a0Training Webinar to be Held\u00a0July 9<\/a><\/h3>
Samantha Wagner<\/span><\/a><\/div>

Dear Helix Users, As a reminder, our new IT Service Management platform, TeamDynamix (TDX), will officially launch on July 15, 2025. To help prepare for this transition, we will be hosting a live training webinar on\u00a0Wednesday, July 9 at 10:30 AM. The session will run for approximately 90 minutes and is designed to walk you…<\/p>\n

Continue Reading Save the Date: Live TeamDynamix\u00a0Training Webinar to be Held\u00a0July 9<\/span><\/a><\/p><\/div><\/div><\/article>\n

TeamDynamix to Launch July 15, 2025<\/a><\/h3>
Samantha Wagner<\/span><\/a><\/div>

Dear Helix Users, We\u2019re excited to share that our new IT Service Management platform, TeamDynamix (TDX), will launch on July 15, 2025. What to ExpectTo ensure a smooth transition, training will be provided for all users in the two-week period leading up to the launch. The training sessions will help to familiarize you with TDX,…<\/p>\n

Continue Reading TeamDynamix to Launch July 15, 2025<\/span><\/a><\/p><\/div><\/div><\/article>\n

TeamDynamix to Replace BMC Helix for IT Service Management<\/a><\/h3>
Samantha Wagner<\/span><\/a><\/div>

Dear Helix Users, Following a thorough evaluation process, we are excited to announce that TeamDynamix (TDX) will replace BMC Helix (formerly Remedy) as Temple’s new IT Service Management (ITSM) platform. Transition TimelineWe are planning to transition all current teams to TDX in July 2025. We believe this will provide sufficient time for onboarding, training and adoption across campus…<\/p>\n

Continue Reading TeamDynamix to Replace BMC Helix for IT Service Management<\/span><\/a><\/p><\/div><\/div><\/article>\n<\/div><\/section>\n\n\n

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