{"id":144,"date":"2025-03-26T14:27:14","date_gmt":"2025-03-26T18:27:14","guid":{"rendered":"https:\/\/sites.temple.edu\/itsm\/?page_id=144"},"modified":"2025-07-22T13:28:51","modified_gmt":"2025-07-22T17:28:51","slug":"project-information","status":"publish","type":"page","link":"https:\/\/sites.temple.edu\/itsm\/project-information\/","title":{"rendered":"Project Information"},"content":{"rendered":"\n
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Important Project Details<\/h1>\n<\/div>\n<\/div><\/div>\n\n\n\n
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How will this affect me?<\/h2>\n<\/div>\n\n\n\n
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Support Tickets in Helix<\/h3>\n\n\n\n

Will my open tickets move to TDX?<\/strong>
No, all existing Helix tickets will be archived rather than migrated to TDX.<\/p>\n\n\n\n

Will I still be able to access my old tickets?<\/strong>
Yes, archived tickets will remain accessible for historical reference.<\/p>\n\n\n\n

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Changes to Helix Support<\/h3>\n\n\n\n

As we focus on TDX implementation, Helix support will be limited to:<\/p>\n\n\n\n