The At Your Service Volunteer Intern Program at Temple University Hospital provides non-clinical learning opportunities to undergraduate students. Students will engage in proactive non-clinical rounding on inpatient and outpatient units as well as greeting and assisting visitors at our concierge desk and throughout the hospital. The At Your Service Volunteer Intern Program partners with the Patient Experience Department to enhance the experience for patients and visitors while gaining familiarity working in a hospital setting.
“At Your Service” Intern Program:
To provide patients and visitors a positive experience during their visit by offering a variety of hospitality services both at the Guest Relations Desk and while proactively rounding to meet and exceed patient expectations.
Proactively round on assigned units daily. Check on comfort level of patients and ensure patients and families are having a positive experience. Communicate with Guest Relations supervisor and unit staff serious concerns from patients.
Assist patients with hospitality services and information including: hotel and restaurant reservations, taxi services, directions, business services (faxing, copying, scanning), wireless internet access, notary services, gift and entertainment delivery and other requests as needed.
Please commit at least 6 hours/week on a consistent basis. 75 hours required for a letter of recommendation.
The Guest Relations Desk is open: Mon-Fri 9am-6pm, Weekends Noon-4pm.
Physical Requirements, Physical Demands and Work Environment:
Frequent walking > 10 minutes/hour
Frequent sitting > 30 min/hour
Frequent Standing > 10mins
Occasional lifting > 5 lbs
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. To request an accommodation, contact Human Resources. TUHS is committed to compliance with federal, state, and local laws regarding individuals with disabilities.