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PROFESSIONAL EXPERIENCE


Administrative Intern

Fei Tian College Middletown (Middletown, NY) Aug 2018 – Sep 2019

– Assisted Admissions, Student Financial Services, and Registrar with conducting research, drafting forms and procedures, creating surveys, and organizing events
– Collaborated with the Librarian to migrate data, catalog books and items, and draft a step-by-step manual for using the management system
– Conducted research on assessment for the Office of Institutional Research as well as software options and collections development for the school library
– Drafted the Institutional Need-based Grant Application form for the Office of Admissions and the Office of Financial Aid


Institutional Research and Assessment Intern

Temple University (Philadelphia, PA) Sep 2018 – May 2019

–Assisted Research Analysts with qualitative data analysis and formatting for student survey results, such as the New Student Questionnaires and Graduate Student Survey
–Edited and updated information in the Temple University Fact Book, different Survey Reports, and Student Learning Outcomes
–Helped promote the National Survey for Student Engagement and consolidate departmental reports for the Community Engagement project
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Information Technology Assistant

Ginsburg Health Sciences Library (Philadelphia, PA) Sep 2017 – May 2019

–Assisted students, faculty members, and guests with resolving their technological issues
–Guided new patrons or students to use available technology and resources in the library


Communications Consultant

Upstate New York College Collaboration (Rochester, NY) Aug 2016 – Apr 2017

–Supported the Finance Consultant and member executives with strategies to improve inbound and outbound communications
–Provided assistance with preparing for events, meetings and conferences
–Consolidated and organized meeting minutes, presentations, project recaps, and annual reports


Community Educator

SUNY Geneseo Center for Community: Fraternal & Off-Campus Services (Geneseo, NY) Sep 2015 – May 2016

–Collaborated with the Assistant Dean of Students and other interns to write Facebook posts about moving tips
–Presented in the Living In The Real World workshops to educate students on town-gown relations and how to move into local apartments
–Coordinated the 2015 Annual Off-Campus Living Fair to connect college students with local services, vendors, and property owners
–Designed a Powerpoint guideline to inform local property owners about available services and legal documentssee less


Assistant Systems Manager

SUNY Geneseo Administration and Finance Department (Geneseo, NY) Jun 2015 – May 2016

–Provided daily administrative support to the Systems Manager
–Communicated with clients via email, phone, and in-person meetings
–Worked with the Systems Manager to detect and troubleshoot common issues from clients’ feedback
–Handled 15+ tasks daily for scheduling events, editing payment orders, or working on user experience projects
–Used Microsoft Word and Powerpoint to create customized job aids and user manuals for different customer segments